Effective Date: June 1, 2026 · Favorite Child Elder Concierge · Woodinville, WA
Favorite Child Elder Concierge is committed to protecting the privacy of our clients, prospective clients, and their families. This Privacy Policy explains the categories of personal information we may collect, how we use and disclose that information, the choices available to you, and the steps we take to safeguard personal information. This policy is intended to provide notice to Washington residents and should be read together with any service-specific terms that may apply.
1. Business information
Favorite Child Elder Concierge provides services in Washington State. If you need to contact us about this Privacy Policy, you may email us at hello@favoriteelder.com or write to us at MLT LLC dba Favorite Child Elder Concierge, 14241 NE Woodinville-Duvall Rd, #242, Woodinville, WA 98072.
2. Categories of personal information we collect
- Identifiers and contact information, such as name, email address, phone number, mailing address, and emergency or authorized family contact information
- Account, billing, and transaction information, including service history and payment-related details necessary to process payments, although payment card data is processed by Stripe and we do not store full card numbers
- Client service information, such as service preferences, scheduling details, household information, and notes needed to provide requested services
- Communications and correspondence, including messages sent through our client portal, email, phone, or other support channels
- Device, website, and portal usage information, such as log data, approximate location derived from IP address, browser type, and similar technical information collected automatically when you interact with our website or portal
- Information you choose to provide to us in forms, consultations, intake materials, or ongoing service communications
3. Sources of personal information
We collect personal information directly from you, from family members or other authorized representatives acting on your behalf, from our payment processor and service providers in connection with services you request, from communications you send to us, and automatically from your interactions with our website or client portal if those systems are used.
4. How we use personal information
- To provide, coordinate, and manage the services you request
- To communicate with you and, where authorized, your family members, caregivers, or other contacts regarding scheduling, visits, account matters, and support
- To process payments, invoices, and related transactions
- To maintain records, administer accounts, and operate our business
- To improve our website, client portal, and service quality
- To protect the security and integrity of our systems and records, prevent fraud, and enforce our policies
- To comply with applicable law, legal process, and regulatory obligations
5. How we disclose personal information
We may disclose personal information to service providers and contractors that help us operate our business, such as payment processors, technology providers, scheduling or portal providers, communication providers, hosting providers, professional advisors, and others who perform services on our behalf. We may also disclose information to family members, caregivers, or other persons you authorize us to communicate with; in connection with a merger, acquisition, financing, or other business transaction; or when required to comply with law, legal process, or to protect our rights, clients, or operations. If a third party maintains or processes personal information on our behalf, we expect that party to use the information only for authorized purposes and to support reasonable safeguards appropriate to the information involved. We do not sell your personal information to third parties for their own marketing purposes, and we do not share personal information for cross-context behavioral advertising.
6. Cookies and tracking technologies
If we use cookies, pixels, analytics tools, session replay tools, or similar technologies on our website or client portal, we may use them to operate the site, remember preferences, analyze traffic, improve functionality, and help secure our systems. Where these technologies collect personal information, we treat that information in accordance with this Privacy Policy and applicable law. You may be able to control cookies through your browser settings or other tools made available on our website.
7. Data retention
We retain personal information for as long as reasonably necessary to provide services, maintain appropriate business and financial records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods may vary depending on the nature of the information and the purpose for which it was collected. When personal information is no longer reasonably needed, we will delete it or de-identify it where appropriate, subject to applicable legal retention requirements.
8. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, acquisition, use, alteration, or disclosure. No method of transmission or storage is completely secure, but we work to maintain safeguards appropriate to the nature of the information we handle. Payment information is handled by Stripe and subject to Stripe’s security practices.
9. Your choices and rights
Subject to applicable law and the nature of our relationship with you, you may request access to, correction of, or deletion of certain personal information we maintain about you, or ask questions about our privacy practices. To submit a request, contact us at hello@favoriteelder.com and describe your request with enough detail for us to evaluate and respond. We may take reasonable steps to verify your identity or authority before acting on a request, and we may decline or limit a request where permitted by law, including where we must retain information to comply with legal obligations, complete transactions, detect security incidents, or protect rights and safety.
10. No discrimination for privacy requests
We will not unlawfully discriminate against you for exercising any privacy rights available to you under applicable law. If a specific law requires separate consent, authorization, or additional notice for certain categories of information, we will provide that separately as required.
11. Washington law notice
If a security breach occurs involving personal information of Washington residents and notice is required by Washington law, we will provide notice in the most expedient time possible and without unreasonable delay, consistent with the legitimate needs of law enforcement and any measures necessary to determine the scope of the breach and restore the reasonable integrity of our systems. We do not knowingly collect personal information online from minor children in a manner that would require separate parental consent under applicable law. We may update this Privacy Policy from time to time by posting an updated version with a new effective date. Questions about your data or this Privacy Policy may be sent to hello@favoriteelder.com or mailed to MLT LLC dba Favorite Child Elder Concierge, 14241 NE Woodinville-Duvall Rd, #242, Woodinville, WA 98072.
Consumer Health Data Privacy Policy (Washington My Health My Data Act)
While Favorite Child Elder Concierge does not provide health care as part of its services, we may from time to time collect Consumer Health Data in the course of providing concierge and related support services. This section supplements the general Privacy Policy above and applies specifically to Consumer Health Data subject to Washington’s My Health My Data Act (Chapter 19.373 RCW). Where this section applies, it explains how we collect, use, store, disclose, and protect Consumer Health Data, the rights Washington consumers have regarding that data, and how to exercise those rights.
1. Scope and key definitions
Consumer Health Data means personal information that is linked or reasonably linkable to a consumer and that identifies the consumer’s past, present, or future physical or mental health status. Depending on the context, this can include health conditions, symptoms, diagnoses, treatments, medications, test results, biometric information, reproductive or sexual health information, genetic information, and precise location information that could reasonably indicate a consumer’s attempt to receive health care services or supplies. Consumer means a natural person who is a Washington resident or whose Consumer Health Data is collected or processed in Washington, acting in an individual or household context. This section does not apply to individuals acting in an employment context. Some types of information may be exempt from the My Health My Data Act, including certain information regulated by HIPAA, and different rules may apply to exempt information.
2. Categories of Consumer Health Data we collect and why we collect it
The categories of Consumer Health Data we may collect, and the purposes for which we may use it, are generally described in the general Privacy Policy above to the extent that information is linked or reasonably linkable to a consumer and identifies past, present, or future physical or mental health status. This may include health and wellness information you choose to provide, appointment or service information that may reveal health status, health-related communications, body-related measurements if relevant to requested services, technical or portal-related information that qualifies as Consumer Health Data, and billing or transaction information to the extent it reveals the type of health-related or care-related service requested. We collect and use Consumer Health Data only with consent for a specific purpose, or when necessary to provide a product or service requested by the consumer.
3. Sources of Consumer Health Data
The sources from which we collect Consumer Health Data are generally described in the general Privacy Policy above and may include information provided directly by you, by authorized representatives acting on your behalf, through communications and service interactions, through service providers acting on our behalf, and through website or client portal interactions where the resulting information qualifies as Consumer Health Data.
4. How we share Consumer Health Data
Our general disclosure practices are described in the Privacy Policy above. Where Consumer Health Data is involved, we share it only with consent for a specific purpose and, where required by law, based on a separate consent to share, or when sharing is necessary to provide a product or service you request. We do not sell Consumer Health Data, do not share it for cross-context behavioral advertising or targeted advertising, and do not currently share Consumer Health Data with affiliates. If that changes, we will update this policy and, where required, obtain affirmative consent before sharing.
5. Consent, including how to withdraw consent
When the My Health My Data Act requires consent, we will ask before we collect or share Consumer Health Data. When required, consent to share Consumer Health Data will be separate from consent to collect it. When we ask for consent, we will explain what categories of Consumer Health Data are involved, why we want it and how we will use it, who we will share it with if applicable, and how to withdraw consent. You may withdraw consent for future collection and or sharing at any time by using the contact methods below. Withdrawal does not change what we already did with your data, but it applies going forward. We will not unlawfully discriminate against you for exercising your rights under the My Health My Data Act.
6. Your consumer rights under the My Health My Data Act
Subject to applicable law, you have the right to confirm whether we are collecting, sharing, or selling your Consumer Health Data and to request access to it; the right to request a list of third parties and affiliates to whom we have shared or sold Consumer Health Data and an email address or other online mechanism to contact those third parties; the right to withdraw consent from future collection and sharing; and the right to request deletion of your Consumer Health Data. If we delete Consumer Health Data, we will also notify affiliates, processors, contractors, and other third parties we shared it with as required by law so they can act on your request.
7. Submitting requests
You may submit a request to exercise these rights at any time by emailing hello@favoriteelder.com or mailing Favorite Child Elder Concierge at 14241 NE Woodinville-Duvall Rd, #242, Woodinville, WA 98072, Attn: Privacy. To protect your privacy, we may need to verify your identity before acting on a request. We will not require you to create a new account to submit a request, but we may ask you to use an existing account, if any, to help verify your identity. If the Consumer Health Data you ask us to delete is stored in backups or archives, deletion may take longer while those systems are maintained or restored; in that case, deletion will be completed within six months after we verify your request.
8. Refusals and appeals
If we deny your request, we will explain the basis for the denial and provide instructions on how to appeal our decision. You may appeal by contacting hello@favoriteelder.com with the subject line “MHMD Act Appeal.” We will review and respond to your appeal in accordance with applicable law.
9. Data security
Our general data security practices are described in the Privacy Policy above. We apply those safeguards to Consumer Health Data, together with any additional protections required by applicable law.
10. Data retention
Our general retention practices are described in the Privacy Policy above. We retain Consumer Health Data only as long as reasonably necessary for the purposes described there and in this section, subject to applicable legal requirements and the backup and archive limitations described below.
11. Processors
As described in the general Privacy Policy above, we may use service providers or contractors to process information on our behalf. Where those providers process Consumer Health Data, we require them by contract to follow our instructions and use the data only for authorized purposes, as required by applicable law.
12. Website, portal, cookies, and tracking technologies
Our general practices regarding cookies, portal data, and similar technologies are described in the Privacy Policy above. To the extent information collected through those technologies qualifies as Consumer Health Data, we treat it in accordance with this section and applicable law.
13. Geofencing and advertising
We do not use geofences around in-person health care facilities to identify or track people seeking health care services, collect Consumer Health Data, or send health-related notifications, messages, or ads. We also do not use Consumer Health Data for targeted advertising.
14. Changes to this section
We may update this section from time to time. If we do, we will change the Last Updated date above. If we want to collect, use, or share new categories of Consumer Health Data, or use Consumer Health Data for a new purpose not described here, we will update this section and obtain affirmative consent before doing so where required by law.
15. Contact us
For questions about this section or to exercise rights relating to Consumer Health Data, please use the contact information provided in the general Privacy Policy above.